How to Request Support
Click the Open a Support Request button below or email us at support@lucid-data.com. Be sure to include screen captures of any messages or relevant pages.
Support Resources
| Topics and Tools | Links |
|---|---|
| Introduction to Support - Explains our support and training policies | Support Guide (.pdf) ↗ |
| Importing Data in to PDExpress | Import Guide (.pdf) ↗ Building Import Template (.xls) Staff Import Template |
| Tools Installer - Installs the PDExpress Tools on a Windows-based desktop computer. Includes Import, Query, and Report tools. | PDExpress Tools Installer.exe NOTE: Use the right-click "Run As Administrator" command option when installing. Requires your PDExpress Cloud Server's web address (e.g. schooldistrict.lucid-data.online) |
| Video Tutorials - Step by step instructions for setting up and using PDExpress. (.mp4 format) | Administrators ↗ Staff members ↗ |
| Workflow Diagrams | Activity Workflow (.pdf) ↗ Evaluation Workflow (.pdf) ↗ Learning Plan Workflow (.pdf) ↗ |
| PDExpress Downloads (for customers locally hosting PDExpress on a district server) | Downloads ↗ NOTE: Additional login required using your Lucid-assigned Customer ID |