How to Request Support

We provide support to the designated contacts at your site. If you are not a designated contact, please reach out to your PDExpress Coordinator and they will contact us if additional assistance is needed. 

Support Resources

Topics and ToolsLinks
Introduction to Support - Explains our support and training policiesSupport Guide (.pdf) ↗
Importing Data in to PDExpressImport Guide (.pdf) ↗
Building Import Template (.xls)
Staff Import Template
Tools Installer - Installs the PDExpress Tools on a Windows-based desktop computer. Includes Import, Query, and Report tools.PDExpress Tools Installer.exe
NOTE: Use the right-click "Run As Administrator" command option when installing. Requires your PDExpress Cloud Server's web address (e.g.
Video Tutorials - Step by step instructions for setting up and using PDExpress. (.mp4 format)Administrators ↗
Staff members ↗
Workflow DiagramsActivity Workflow (.pdf) ↗
Evaluation Workflow (.pdf) ↗
Learning Plan Workflow (.pdf) ↗
PDExpress Downloads (for customers locally hosting PDExpress on a district server)Downloads ↗
NOTE: Additional login required using your Lucid-assigned Customer ID